Refund Policy

Refunds may only be offered if one the following conditions are met:

  • The time of your request for refund/replace is less than 48 hours from the time of purchase (Pre-orders can be cancelled any time).
  • We don’t refund orders that include pre-order with bonus (Bonus key or Beta access).
  • Not finished, not sent and not completed orders can be refunded.
  • If an order was sent, no refund is possible because of the nature of digital orders.
  • Refunds will not be issued based on:
    • Technical limitations of a game
    • Failure to meet the minimum requirements on your computer
    • Lack of enjoyment while playing.

Please go to http://cyri.systemrequirementslab.com/srtest/ to check if you can run the game you plan to buy.

The Serial Numbers provided by BGK comes from original retail DVD copies of the games and/or digital game codes and you will be the sole person to have the key.

For any other questions, please contact us.