Refund Policy

Refunds may only be offered if one the following conditions are met:

  • The time of your request for refund/replace is less than 48 hours from the time of purchase (Pre-orders can be cancelled any time).
  • We don’t refund orders that include pre-order with bonus (Bonus key or Beta access).
  • Not finished, not sent and not completed orders can be refunded.
  • If an order was sent, no refund is possible because of the nature of digital orders.
  • Refunds will not be issued based on:
    • Technical limitations of a game
    • Failure to meet the minimum requirements on your computer
    • Lack of enjoyment while playing.

Please go to to check if you can run the game you plan to buy.

The Serial Numbers provided by BGK comes from original retail DVD copies of the games and/or digital game codes and you will be the sole person to have the key.

For any other questions, please contact us.