Refunds may only be offered if one the following conditions are met:
- The time of your request for refund/replace is less than 48 hours from the time of purchase (Pre-orders can be cancelled any time).
- We don’t refund orders that include pre-order with bonus (Bonus key or Beta access).
- Not finished, not sent and not completed orders can be refunded.
- If an order was sent, no refund is possible because of the nature of digital orders.
- Refunds will not be issued based on:
- Technical limitations of a game
- Failure to meet the minimum requirements on your computer
- Lack of enjoyment while playing.
Please go to http://cyri.systemrequirementslab.com/srtest/ to check if you can run the game you plan to buy.
The Serial Numbers provided by BGK comes from original retail DVD copies of the games and/or digital game codes and you will be the sole person to have the key.
For any other questions, please contact us.